How it works
Four steps. One person who answers. Every cost line visible before you pay anything. Below is exactly what happens between your first message and the document in your hand — including the parts we do not do, because the law reserves them to you, a notary, an accountant or the state.
Tell us what you need
Ask a question, pick a service or send a document — in Turkish, English, Russian or Arabic, on WhatsApp or by e-mail. A person who speaks your language replies within one business hour (09:00–18:00 İstanbul). We ask at most two or three questions that change the plan: permit type, nationality, district, who will receive the document.
Get a written plan
Within one business day for standard matters: the steps in order, the documents per person with the official source for each, who performs each step, the timeline, and four price lines. If we cannot verify a requirement, the plan says "unverified" and a person checks it; we do not invent rules or fees.
We prepare and accompany
You pay our fee. We translate, book, assemble, coach and go with you. At the notary, the bank, the registry or the directorate, you sign and you pay them. We are beside you as your helper and interpreter, not your representative.
Receive and remember
Documents delivered by hand in İstanbul, by licensed courier, or collected from us. With your consent, renewal dates for permits, passports, insurance and school packs are saved so nothing expires unnoticed. Without consent, scans are deleted 90 days after the order closes.
The four price lines
Every plan and every service page uses the same block. Only the third line is paid to us.
The notarial tariff is paid by you directly to the notary. We are not a notary and receive no remuneration from any notary.
Last verified: 24.10.2026 · source: 2026 Noterlik Ücret Tarifesi (RG 30.12.2025) — higm.adalet.gov.tr; TÜRMOB 2026 tariff — turmob.org.trWho performs what
| Act | Performed by | ROSTU's role |
|---|---|---|
| Translation and sworn stamp | Our contracted sworn translator | Our service |
| Notarial certification, signature, POA | Notary, paid by you at tariff | Booking, attendance, collection |
| Apostille | Valilik / kaymakamlık / adliye, ₺0 | Errand |
| Residence permit application | You, on e-ikamet, in person | Preparation, checking, coaching, accompaniment |
| Work permit application | The employer, on e-İzin with its e-signature | Data pack, deficiency tracking |
| Company formation filing, bookkeeping | Licensed SMMM you retain | Coordination |
| Customs declaration | Licensed customs broker you retain | Document pack |
| Bank account, compliance decision | The bank | Preparation, drafting for your signature |
| Legal advice | A lawyer you retain directly | None — information only |
Order statuses you will see
- Received — your message is with a coordinator.
- Information required — we asked you something that changes the plan.
- Plan ready — written plan and four price lines sent; nothing started.
- Awaiting payment — you have accepted; pre-contract information and consents shown; you pay our fee.
- In preparation — translation, checks, bookings.
- At notary / at authority — the step where you attend and pay them.
- Quality review — four-eyes check before delivery.
- Completed — delivered; renewal dates saved if you consented.
Cancelled and refunded orders are shown as such with the amount and date.
Service levels during the pilot
| Matter | Our turnaround |
|---|---|
| First reply | Within 1 business hour, 09:00–18:00 İstanbul |
| Written plan, standard matter | Within 1 business day |
| Notarised translation, 1–4 pages | 3 business days standard; 1 for simple pages |
| Apostille errand | 5–7 business days door to door |
| Work-permit data pack | 3 business days from complete documents |
| Bank compliance reply | 1 business day; same-day on Desk Trade/Group |
These are our own turnaround times for our own work. Authorities, banks and notaries keep their own timelines and we do not promise them. There is no "express" fee for anything performed by a third party.
Questions
When do I pay?
After you have the written plan and before we start work. You pay only our fee, by card through a licensed payment provider or by bank transfer. State fees and professional tariffs are paid by you to them, at the counter or by their payment reference, when that step happens.
Can I cancel?
Yes. You have a 14-day right of withdrawal under Turkish distance-selling rules. If you ask us to start within those 14 days and we do, the withdrawal right ends for the work already performed; you consent to that separately and explicitly at checkout. Details on the withdrawal page.
Who is responsible if something goes wrong?
For our work — a wrong translation, a missed booking, an incomplete pack — we are, and we fix it at our cost. For decisions by the authorities, the bank or the notary, no one can promise an outcome; we tell you that before you pay.
How do you handle my documents?
Uploaded through WhatsApp or e-mail during the pilot; stored on servers in Türkiye; identity fields we do not need (religion, blood type on ID cards) are masked and never stored; access logged. Full detail in the privacy notice.
Next: all services and prices · our standard · help and contact
Step one starts here
Opens in WhatsApp. A person replies within one business hour.